Privacy Policy

Florence Elisa NICOLAS informs website users about its policy regarding the processing and protection of personal data of users and clients that may be collected through browsing or contracting services via its website. In this regard, Florence Elisa NICOLAS guarantees compliance with current regulations on the protection of personal data, as reflected in the General Data Protection Regulation (GDPR) (EU) 2016/679 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights.

Who is responsible for the processing of personal data?

Data Controller	Florence Elisa NICOLAS
N.I.F.	X1787480N
Home	Calle Suiza, 2, 50410, Cuarte de Huerva (Zaragoza)
Phone	606166056
Email	fnicolas@crescereidiomas.es

For what purpose is personal data processed?

Florence Elisa NICOLAS processes the information provided through this website for the following purposes:

To resolve queries, requests, doubts and comments raised by users through the contact form or the means of communication enabled on the website.
Manage and maintain communications with users through messaging applications and other means of contact, when these have been used to communicate with Florence Elisa NICOLAS.
Manage the commercial relationship with clients and users, including the provision of contracted services, the handling of requests and inquiries related to them and, where applicable, the administrative and contractual management derived from said relationship.
To attend to and manage requests for information related to the language teaching services offered by Florence Elisa NICOLAS.
To attend to and manage requests for information related to the language teaching services offered by Florence Elisa NICOLAS.

Florence Elisa NICOLAS will under no circumstances process personal data for purposes other than those indicated above.

Will commercial information be sent?

Florence Elisa NICOLAS will never use the information provided by the user and/or collected through the website to send commercial information. Should it be used for this purpose, the user’s prior consent would always be obtained and it would be done in accordance with current data protection regulations.

How long will personal data be kept?

The personal data provided will be kept for as long as a business relationship is maintained, until the interested party requests its deletion, or for the years necessary to comply with legal obligations.

Subsequently, the data will be deleted in accordance with the provisions of the regulations on data protection, which implies its blocking, being available only to requests from Judges and Courts, the Ombudsman, the Public Prosecutor’s Office or the competent Public Administrations during the limitation period of actions that may arise and, after this time, it will be completely deleted.

How was the personal data obtained and what categories of data are processed?

The personal data processed by Florence Elisa NICOLAS comes from the interested party itself, at the time they are entered into the contact form:

The categories of data processed in the contact form are:

Identifying information: Name, Surname, Email and telephone (mandatory fields).

However, since it is a communication channel, the interested party may include other types of personal data in their message when providing their opinion and asking questions or making comments.

What is the legal basis for using your data?

The legal bases for processing personal data are:

On the one hand, the express consent given by the interested party at the time when he accepts this privacy policy prior to sending his personal data through the contact form (art. 6.1.a GDPR).
On the one hand, the express consent given by the interested party at the time when he accepts this privacy policy prior to sending his personal data through the contact form (art. 6.1.a GDPR).

To which recipients will the data be communicated?

Personal data will not be transferred to any third party, except to those third parties for whom their intervention is necessary for the proper management of the provision of the service.

In addition, your data may also be transferred to public bodies and authorities (administrative or judicial) in those cases where a legal regulation so establishes.

Personal data will not be sent outside the scope of the European Economic Area, so no international data transfer will take place.

What are your rights when you give your consent?

Everyone has the right to obtain confirmation as to whether their personal data is being processed.

Interested parties have the right to:

Request access to personal data relating to the interested party
Request its rectification or deletion
Request the limitation of its treatment
Oppose treatment
Request data portability

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected

In certain circumstances, interested parties may request the limitation of the processing of their data, in which case I will only keep them for the exercise or defence of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. Florence Elisa NICOLAS will cease processing the data, except for compelling legitimate grounds, or for the establishment, exercise, or defence of legal claims. They may also request data portability.

How can rights be exercised?

To exercise the aforementioned rights of access, rectification, erasure, objection, limitation of processing and data portability, those affected should contact Florence Elisa NICOLAS, at Calle Suiza, 2, 50410, Cuarte de Huerva (Zaragoza)

You can also contact Florence Elisa NICOLAS via email at fnicolas@crescereidiomas.es

The request to exercise the right must be accompanied by your reliable identification and indicate the right you wish to request, the content of your request and an address for notification purposes.

Can I file a complaint with the Spanish Data Protection Agency (AEPD)?

Those concerned also have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of their personal data infringes the Regulation. They may file a complaint in writing addressed to the Spanish Data Protection Agency, Paseo de la Castellana, 141, 9th floor (Cuzco IV Building), 28046 Madrid, or by accessing its electronic headquarters: https://sedeagpd.gob.es/sede-electronica-web/